Job description
Acorn Property Group is a highly innovative property developer who is looking for a Customer Care Administrator to join our Bristol team.
The role will include being the first point of contact for residents via email and telephone, initiating the process of raising defects/queries and providing overall administrative support to the wider team.
This role will suit a highly organised self-starter who is passionate about supporting the team and committed to delivering exemplary customer service.
Key responsibilities include:
- Handling all incoming customer queries and requests via defect reporting system and telephone
- Dealing with incoming and outgoing correspondence
- Working closely with 3rd party suppliers / Site teams and in-house departments to ensure customers’ needs are met at all times
- Maintaining a database of customer information
- Monitoring incoming job tickets and distributing where required
- Liaising with residents and contractors, arranging access, updating on any remediation works and ensure that customers are kept informed throughout any process taking place in their home.
- Coordinating remedial works
- Scheduling Post Completion meetings with residents
- Performing administrative tasks as assigned by the Customer Care Manager
- Referring problematic issues that they cannot solve to management
- Escalating enquiries to the appropriate team, when necessary
Qualifications, experience and skills:
- Previous experience within a similar position
- Impeccable written and spoken English
- Concise record keeping and time management
- Demonstrable customer service skills
- Ability to prioritise, work efficiently and use initiative and problem-solving skills when situations are presented
- React to situations in a calm and professional manner
- Ability to work under pressure whilst maintaining attention to detail
- Ability to adapt to evolving processes and adopt new procedures
- Proactive attitude
- Proficient IT skills
- Ownership of tasks and databases
- Sense of urgency
Job Types: Permanent, Full-time
Benefits:
- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Life insurance
- Private medical insurance
- Referral programme
- Sick pay
Schedule:
- Monday to Friday 8.30 – 5.00
Ability to commute/relocate:
- Bristol BS8 4AH: reliably commute or plan to relocate before starting work (required)
Education:
- A-Level or equivalent (preferred)
Experience:
- customer service: 1 year (preferred)
- Experience in the housebuilding industry
If you are interested in the above role, please send your CV and cover letter to jobs@acornpg.org
