Complaints Procedure

Complaints procedure

If you are dissatisfied with any part of the service you have received from Acorn during the first 12 months of your new home warranty, please let us know so we can investigate. You should contact our After Care Team (details of which can be found in your homeowner manual), who will try to resolve the matter. Please provide your contact details and state the nature of your complaint with as much information as possible about the problem. Your complaint will be acknowledged and you will be kept advised of its progress. Should the complaint not be dealt with to your satisfaction, it will be escalated to the appropriate Regional Managing Director.  Acorn will do everything possible to reach a reasonable resolution.

If for any reason we can’t reach a resolution then a mediation service will be provided free of charge by a Chartered Industry professional.